Refund policy
Refund Policy
At LIT by Londyn, we are committed to providing you with the best possible experience when it comes to our school spirit LED neon signs. If, for any reason, you are not completely satisfied with your purchase, we have a clear and fair refund policy in place to address your concerns.
1. Eligibility for Refunds
You may be eligible for a refund if you meet the following criteria:
• Your request for a refund is made within 30 days of receiving your neon sign.
• The neon sign is in its original condition, unused, and free from any damage or defects not caused by shipping or handling.
2. Non-Refundable Items
Please note that the following items are generally non-refundable:
• Shipping charges: We do not refund shipping and handling charges unless the return is due to an error on our part, or the sign arrives damaged.
3. How to Request a Refund
To initiate a refund request, please follow these steps:
• Contact our customer support team at support@litbylondyn.com to inform us of your intention to request a refund.
• Provide your order number and a detailed reason for the refund request.
• If your request is approved, you will receive further instructions on how to return the item.
4. Processing Time
Once we receive the returned item and verify its eligibility for a refund, we will notify you regarding approval. If approved, the refund will be issued using the same payment method you used for the original purchase. Please note that it may take some time for the refund to appear on your account, depending on your financial institution.
5. Damaged or Defective Items
If your LED neon sign arrives damaged or with defects not caused by shipping or handling, please contact us immediately. We will work to resolve the issue promptly, either by providing a replacement or issuing a refund.
6. Contact Us
If you have any questions or need assistance with the refund process, please don't hesitate to reach out to our customer support team at support@litbylondyn.com. We are here to ensure your satisfaction and resolve any concerns you may have.
Thank you for choosing LIT by Londyn, and we appreciate your trust in our products and services.
At LIT by Londyn, we are committed to providing you with the best possible experience when it comes to our school spirit LED neon signs. If, for any reason, you are not completely satisfied with your purchase, we have a clear and fair refund policy in place to address your concerns.
1. Eligibility for Refunds
You may be eligible for a refund if you meet the following criteria:
• Your request for a refund is made within 30 days of receiving your neon sign.
• The neon sign is in its original condition, unused, and free from any damage or defects not caused by shipping or handling.
2. Non-Refundable Items
Please note that the following items are generally non-refundable:
• Shipping charges: We do not refund shipping and handling charges unless the return is due to an error on our part, or the sign arrives damaged.
3. How to Request a Refund
To initiate a refund request, please follow these steps:
• Contact our customer support team at support@litbylondyn.com to inform us of your intention to request a refund.
• Provide your order number and a detailed reason for the refund request.
• If your request is approved, you will receive further instructions on how to return the item.
4. Processing Time
Once we receive the returned item and verify its eligibility for a refund, we will notify you regarding approval. If approved, the refund will be issued using the same payment method you used for the original purchase. Please note that it may take some time for the refund to appear on your account, depending on your financial institution.
5. Damaged or Defective Items
If your LED neon sign arrives damaged or with defects not caused by shipping or handling, please contact us immediately. We will work to resolve the issue promptly, either by providing a replacement or issuing a refund.
6. Contact Us
If you have any questions or need assistance with the refund process, please don't hesitate to reach out to our customer support team at support@litbylondyn.com. We are here to ensure your satisfaction and resolve any concerns you may have.
Thank you for choosing LIT by Londyn, and we appreciate your trust in our products and services.